| SUPPORT &
MAINTENANCE |
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No matter what level of support you require, Integrated
Systems has a plan to fit. From comprehensive
24-hour service, to specialised Help Desk support,
you can choose the best combination of services to
keep your system productive. Purchasing maintenance
also gives you preferred pricing on the latest software
and equipment developments to help you keep current
with what we offer.
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| Support Service Plans |
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Every customer is different. Integrated
Systems provides a range of service options
so that you can select the services that fit your
needs. We are equipped to provide the following services:
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 BASIC
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Coverage Period
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Telephone Support
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Remote Support
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On-Site Response Time
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On-Site Time & Material for covered services
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Preventive Maintenance
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Services outside the scope of the plan (Reprogramming, Moving or
Shifting
equipment, Civil, etc.)
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Software Upgrades (Patches, Firmware)
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Hardware
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8 hrs x 6 days
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Free
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Free
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2 - 4 hours*
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Optional/Free**
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Quarterly/Free
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Billable at
Preferred Rates
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N/A
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Software
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8 hrs x 6 days
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Free
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Free
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2 - 4 hours*
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N/A
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N/A
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Billable at
Preferred Rates
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Free
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MISSION
CRITCAL:
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For those requiring round-
the-clock support
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All features of the Basic plan PLUS
- Calls to Support are given priority.
- 24/7 Support — call back not exceeding 2 hours if
outside normal business hours.
- On-Site equipment repair, available 7 days/ week, 8 hours/day
with 2 hours on-site average response time.
- Stand-By Equipment until get repaired.
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Premium:
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For those requiring faster
on-site support
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All features of the Basic plan PLUS
- Average on-site response time of 2 business hours.
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On
Demand:
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For those seeking on-site
support when required
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- Provided on time bases as a 'lot' of 3 hours.
- Charges:
- OMR 25.000 per lot.
- OMR 10.000 per additional hour.
- Average on-site response time: 2-4 business hours.
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Webmaster@integsystems.com
Last updated:
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